Frequently Asked Questions


I'm locked out - can you come immediately?
Yes. We respond to our customers straight away and as we are local to Kent we a have rapid response. On average we get to you in 30 minutes.

It's an emergency - how do I know you won't try to rip me off?
Don't worry - we quote over the phone before we've seen the job to give you a clear idea of how much it will cost. On physical inspection of the work required, we'll confirm the price, and only if you are happy with our quote will we proceed.

We are a local company and there are no hidden surprises and we do not charge VAT.

I don't want to claim through my insurance. Will you still do the work?
Yes. Although we work for insurance companies, we also have many customers that pay us directly to avoid expensive increases in their insurance premiums. Our pricing structure is simple and competitive, so you don't have to pay over the odds.

Do you own all of your vans and employ all of your engineers?
Yes. We are a not a franchise and we are not a national company. Most national companies subcontract work to individual locksmiths in different local areas. We only employ CRB checked, trustworthy and qualified tradesmen.

I've had a break-in. They've smashed a window and broken the lock. Can you repair both?
Yes, this is one of our major benefits. We can immediately make your home secure by repairing any locks and boarding up any smashed windows. Then, we can provide a quote for replacing and repairing any windows or doors.

What guarantee do I get about the work carried out?
All of our work and materials are guaranteed. We always answer 24 hours a day to help you.

Is this service right for me?
It's entirely up to you which emergency locksmith you use, with us you will have a friendly, local, reliable service at a great price!